Feedback and Complaints ...

We encourage feedback from our customers and we record any incoming comments, both good and bad, for consideration when reviewing our licensing policy. The feedback helps us improve our service to our customers.

Should we fail to meet your expectations and we cannot resolve any issues with you then we have a formal complaint procedure. If you want to make a complaint about licensing our material, please send full details to the following address.

Intellectual Property Manager
UK Hydrographic Office
United Kingdom

We will let you know we have received your complaint within two working days. We aim to resolve all complaints within no more than three working weeks.

If you are not satisfied with our response to your formal complaint then you should contact our licensing regulator at the address below.

Information Commissioners Office
Churchill House
17 Churchill Way
CF10 2HH