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We encourage feedback from our customers as this helps us improve our service.
We encourage feedback from our customers and we record any incoming comments, both
good and bad, for consideration when reviewing our licensing policy. The feedback
helps us improve our service to our customers.
Should we fail to meet your expectations and we cannot resolve any issues with you
then we have a formal complaint procedure. If you want to make a complaint about
licensing our material, please send full details to the following address.
We will let you know we have received your complaint within two working days. We
aim to resolve all complaints within no more than three working weeks.
If you are not satisfied with our response to your formal complaint then you should
contact our licensing regulator at the address below.
Please also see OPSI’s complaint procedure on their website at www.opsi.gov.uk/ifts/ifts-complaints-procedure.htm